What is the check-in and check-out policy at Hotel Cielo?
Check-in starts at 15:00 and check-out is by 12:00.
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Hotel Cielo – A Favorite for Families in Playa del Carmen
72US$
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Key details
About the Hotel
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Near the beach
Great
8.6
8.9
4.9
4.4
Loved by guests
"Beautiful rustic boutique hotel with traditional flavour, amazing sea view from our room's balcony and spacious rooftop terrace."
"Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked."
"We love the rooftop to have some quiet time overlooking the sea that is one block away."
Rooms with Mexican charm
Hotel Cielo offers rooms with handmade ceramic tiles and locally made furniture. Options include standard rooms, king rooms with ocean-view balconies, and family rooms for up to 4 guests. All rooms have air conditioning, flat-screen TVs with satellite channels, and private bathrooms. The rooftop terrace features beach chairs and ocean views.
Authentic Yucatecan dining
Carboncitos, the hotel's restaurant, serves Yucatecan specialties like relleno negro, cochinita pibil, and tikin xic. Breakfast includes huevos rancheros and burritos, while dinner features tableside flambés like Tequila Shrimp and Mayan Lobster. Happy hour drinks are served on the rooftop terrace.
Explore Playa del Carmen
The hotel is one block from the beach and close to 5th Avenue's shops and restaurants. Nearby landmarks include Nuestra Señora del Carmen Catholic Church (1 km) and Coco Bongo (0.5 km). The Tulum Ruins are 45 minutes away, and Chichen Itza is a 3-hour drive.
Transport & convenience
The Cancun Airport is accessible via a 40-minute drive or a direct bus (15 USD). Parking is available near 10th Avenue. The ADO bus station and ferry terminal are within walking distance. Airport pickup can be arranged for 1510-2720 Mexican pesos, depending on group size.
Services for guests
Front desk staff provide local recommendations, including cenote tours and dive sites. The rooftop terrace hosts private events like weddings. Long-term stays include weekly maid service, high-speed Wi-Fi, and Netflix access. No pets or microwaves are allowed in rooms.
“This hacienda-style hotel offers authentic Mexican charm, and its restaurant, Carboncitos, stands out with exclusive local recipes. The rooftop terrace is a quiet escape with ocean breezes. Its less commercial location gives it a unique, immersive feel.”
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Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Double Room
2 persons
21 m²
1 Double bed
Air conditioning
room details
King Room
2 persons
21 m²
1 King-size bed
Air conditioning
room details
Basic Triple Room
2 persons
23 m²
1 Single Bed or 1 Double Bed
Air conditioning
room details
King Room Balcony
2 persons
26 m²
1 King-size bed
Balcony
Air conditioning
room details
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Availability and pricing for your selected dates
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Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Business
- Meeting/ Banquet facilities
Spa & Leisure
- Sun terrace
Room features
- Air conditioning
- Terrace
- Garden furniture
Bathroom
- Free toiletries
Media
- Flat-screen TV
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Location
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Mall
Quinta Alegria Shopping Mall
830 m
Museum
3D Museum of Wonders
800 m
Church
Nuestra Senora del Carmen Catholic Church
800 m
Landmark
Zona Arqueologica Playa del Carmen
780 m
Landmark
Arte en Playa
700 m
Landmark
Ambarte
790 m
Beach
Playacar
910 m
Landmark
Corazon de Mexico
860 m
Gallery
Riviera Art Gallery
870 m
Gallery
La Galeria de Playa Art Gallery
1.1
km
Beach
Kool Beach Club
1.5
km
Landmark
Caminarte
1.1
km
Beach
Mamita's Beach Club
1.7
km
Nearby
152 Calle Quinta Avenida
Quinta Avenida
360 m
Museum
Museo Frida Kahlo Playa Del Carmen
250 m
Av. Benito Juárez
Los Fundadores Park
320 m
5th Avenue 4th and 6th Streets
Sun Jaguar
50 m
5ta Avenida
Galeria de Arte 5ta Avenida
80 m
Night club
Coco Bongo
550 m
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
180 m
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
240 m
Aquarium
Aquarium Beach
590 m
Beach
INTI Beach
210 m
Night club
Club 01
230 m
Mall
Paseo del Carmen Shopping Mall
360 m
Spa Centre
Ferry Cozumel
320 m
Casino
Grand Riviera Casino
400 m
15 Avenida Nte
Parque, Portal Maya
260 m
Night club
Mandala Playa del Carmen
450 m
Av Benito Juárez 251
Portal Maya
360 m
Restaurants
Las Brisas
70 m
Calle 4 Nte 150 Centro
Mr. Dog Del Caribe
180 m
Calle 2 Norte Entre La 5 y 10 Av 130
The Roof Bar
60 m
Quinta Avenida entre Calle 4
Churros Bueno
50 m
5av Entre 2 Y 4 5 Avenue Between 2 and 4
Rincon Chilango
90 m
Avenida 10 Norte Entre Calle 8 y la 10
La Valentina
100 m
Avenida Nte. 28
Que Huevos
80 m
Avenida 5TA Norte Ezquina Calle 48
CAPRESE Cremeria Gourmet
120 m
Calle 4 Nte #140 A entre 15 y 10
La Brocherie
250 m
Avenida 15 Nte Entre Calle 4 y 6
Explore Playa del Carmen
Local Highlights
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
is available in for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of rooms:
18
Former name
Hotel Santa Barbara
FAQs
About Hotel Cielo
How far is Hotel Cielo from the beach?
Hotel Cielo is located just 200 meters from Playa del Carmen Beach.
What are some nearby attractions to Hotel Cielo?
Popular nearby attractions include Museo Frida Kahlo Playa Del Carmen (0.5 km) and the bustling Fifth Avenue (0.5 km).
Is there a restaurant available on-site at Hotel Cielo?
The hotel features an on-site restaurant called Carboncitos, known for traditional Yucatan dishes.
What types of amenities can guests expect in their rooms at Hotel Cielo?
Each room includes air conditioning, free Wi-Fi, a flat-screen TV, and a private bathroom.
Is parking available at Hotel Cielo?
Parking options are available nearby, with the closest being located at the corner of 2nd Street and 10th Avenue.
How far is Hotel Cielo from Cozumel International Airport?
Hotel Cielo is located 34 km from Cozumel International Airport.
How can guests arrange for airport transportation at Hotel Cielo?
Guests can request a paid airport shuttle service for transportation to and from the airport.
What languages do the staff at Hotel Cielo speak?
The staff at Hotel Cielo speaks English and Spanish.
What activities or features does Hotel Cielo offer for relaxation?
Hotel Cielo features a rooftop terrace where guests can enjoy ocean views and a tranquil atmosphere.
What type of breakfast is served at Hotel Cielo?
An American breakfast is available for guests at Hotel Cielo.
What is the transportation distance from Hotel Cielo to the city center?
Hotel Cielo is located less than 1 km from the city center.
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