What is the check-in and check-out policy at Hotel Cielo?
Check-in starts at 15:00 and check-out is by 12:00.
75 photos
Hotel Cielo – A Favorite for Families in Playa del Carmen
72US$
Book your stay on our website
and save up to 10%
compared to Booking.com!
Key details
About the Hotel
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Near the beach
Great
8.3
8.9
4.9
4.4
Loved by Hotel Cielo guests
"Beautiful rustic boutique hotel with traditional flavour, amazing sea view from our room's balcony and spacious rooftop terrace."
"Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked."
"We love the rooftop to have some quiet time overlooking the sea that is one block away."
Rooms with Mexican charm
Hotel Cielo offers rooms with handmade ceramic tiles and locally made furniture. Options include standard rooms, king rooms with ocean-view balconies, and family rooms for up to 4 guests. All rooms have air conditioning, flat-screen TVs with satellite channels, and private bathrooms. The rooftop terrace features beach chairs and ocean views.
Authentic Yucatecan dining
Carboncitos, the hotel's restaurant, serves Yucatecan specialties like relleno negro, cochinita pibil, and tikin xic. Breakfast includes huevos rancheros and burritos, while dinner features tableside flambés like Tequila Shrimp and Mayan Lobster. Happy hour drinks are served on the rooftop terrace.
Explore Playa del Carmen
The hotel is one block from the beach and close to 5th Avenue's shops and restaurants. Nearby landmarks include Nuestra Señora del Carmen Catholic Church (1 km) and Coco Bongo (0.5 km). The Tulum Ruins are 45 minutes away, and Chichen Itza is a 3-hour drive.
Transport & convenience
The Cancun Airport is accessible via a 40-minute drive or a direct bus (15 USD). Parking is available near 10th Avenue. The ADO bus station and ferry terminal are within walking distance. Airport pickup can be arranged for 1510-2720 Mexican pesos, depending on group size.
Services for guests
Front desk staff provide local recommendations, including cenote tours and dive sites. The rooftop terrace hosts private events like weddings. Long-term stays include weekly maid service, high-speed Wi-Fi, and Netflix access. No pets or microwaves are allowed in rooms.
“This hacienda-style hotel offers authentic Mexican charm, and its restaurant, Carboncitos, stands out with exclusive local recipes. The rooftop terrace is a quiet escape with ocean breezes. Its less commercial location gives it a unique, immersive feel.”
View all
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Double Room
2 persons
230 sq. feet
1 Double bed
Air conditioning
room details
King Room
2 persons
230 sq. feet
1 King-size bed
Air conditioning
room details
Basic Triple Room
2 persons
250 sq. feet
1 Single Bed or 1 Double Bed
Air conditioning
room details
Quadruple Room
2 persons
250 sq. feet
2 Double beds
Air conditioning
room details
Show all roomsLess
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Business
- Meeting/ Banquet facilities
Spa & Leisure
- Sun terrace
Room features
- Air conditioning
- Terrace
- Garden furniture
Bathroom
- Free toiletries
Media
- Flat-screen TV
Show more
Hotel Cielo Location
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Mall
Quinta Alegria Shopping Mall
2800 ft
Museum
3D Museum of Wonders
2700 ft
Church
Nuestra Senora del Carmen Catholic Church
2700 ft
Landmark
Zona Arqueologica Playa del Carmen
2600 ft
Landmark
Arte en Playa
2300 ft
Landmark
Ambarte
2600 ft
Beach
Playacar
3000 ft
Landmark
Corazon de Mexico
2900 ft
Gallery
Riviera Art Gallery
2900 ft
Gallery
La Galeria de Playa Art Gallery
3700 ft
Beach
Kool Beach Club
5000 ft
Landmark
Caminarte
3700 ft
Beach
Mamita's Beach Club
1.1
mi
Nearby
152 Calle Quinta Avenida
Quinta Avenida
1200 ft
Museum
Museo Frida Kahlo Playa Del Carmen
900 ft
Av. Benito Juárez
Los Fundadores Park
1100 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
200 ft
5ta Avenida
Galeria de Arte 5ta Avenida
300 ft
Night club
Coco Bongo
1900 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
600 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
800 ft
Aquarium
Aquarium Beach
2000 ft
Beach
INTI Beach
700 ft
Night club
Club 01
800 ft
Mall
Paseo del Carmen Shopping Mall
1200 ft
Spa Centre
Ferry Cozumel
1100 ft
Casino
Grand Riviera Casino
1400 ft
15 Avenida Nte
Parque, Portal Maya
900 ft
Night club
Mandala Playa del Carmen
1500 ft
Av Benito Juárez 251
Portal Maya
1200 ft
Restaurants
Las Brisas
300 ft
Calle 4 Nte 150 Centro
Mr. Dog Del Caribe
600 ft
Calle 2 Norte Entre La 5 y 10 Av 130
The Roof Bar
200 ft
Quinta Avenida entre Calle 4
Churros Bueno
200 ft
5av Entre 2 Y 4 5 Avenue Between 2 and 4
Rincon Chilango
300 ft
Avenida 10 Norte Entre Calle 8 y la 10
La Valentina
400 ft
Avenida Nte. 28
Que Huevos
300 ft
Avenida 5TA Norte Ezquina Calle 48
CAPRESE Cremeria Gourmet
400 ft
Calle 4 Nte #140 A entre 15 y 10
La Brocherie
900 ft
Avenida 15 Nte Entre Calle 4 y 6
Explore Playa del Carmen
Local Highlights
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
is available in for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of rooms:
18
Former name
Hotel Santa Barbara
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Pros
Central location
Comfortable rooms
Friendly staff
Clean hotel
Cons
Street noise
Limited air circulation
Noise level
Guest reviewsOpen reviews
FAQs
About Hotel Cielo
How far is Hotel Cielo from the beach?
Hotel Cielo is located just 200 meters from Playa del Carmen Beach.
What are some nearby attractions to Hotel Cielo?
Popular nearby attractions include Museo Frida Kahlo Playa Del Carmen (0.5 km) and the bustling Fifth Avenue (0.5 km).
Is there a restaurant available on-site at Hotel Cielo?
The hotel features an on-site restaurant called Carboncitos, known for traditional Yucatan dishes.
What types of amenities can guests expect in their rooms at Hotel Cielo?
Each room includes air conditioning, free Wi-Fi, a flat-screen TV, and a private bathroom.
Is parking available at Hotel Cielo?
Parking options are available nearby, with the closest being located at the corner of 2nd Street and 10th Avenue.
How far is Hotel Cielo from Cozumel International Airport?
Hotel Cielo is located 34 km from Cozumel International Airport.
How can guests arrange for airport transportation at Hotel Cielo?
Guests can request a paid airport shuttle service for transportation to and from the airport.
What languages do the staff at Hotel Cielo speak?
The staff at Hotel Cielo speaks English and Spanish.
What activities or features does Hotel Cielo offer for relaxation?
Hotel Cielo features a rooftop terrace where guests can enjoy ocean views and a tranquil atmosphere.
What type of breakfast is served at Hotel Cielo?
An American breakfast is available for guests at Hotel Cielo.
What is the transportation distance from Hotel Cielo to the city center?
Hotel Cielo is located less than 1 km from the city center.
Next best alternative
Consider them for your next trip.
Virgin Hotels Las Vegas, Curio Collection By HiltonLas Vegas, United States
32 USD/night
Melia Caribe Beach ResortPunta Cana, Dominican Republic
207 USD/night
Hyatt Regency CincinnatiCincinnati, United States
124 USD/night
Residences Suite South BeachMiami Beach, United States
487 USD/night
Iroquois New York Times SquareNew York, United States
184 USD/night
Great Canadian Casino Resort TorontoToronto, Canada
124 USD/night
Forth Hotel AtlantaAtlanta, United States
409 USD/night
The St. Regis Washington, D.C.Washington, United States
339 USD/night
The Westin SarasotaSarasota, United States
354 USD/night
Doubletree By Hilton Washington Dc - Crystal CityArlington, United States
99 USD/night
Yowie HotelPhiladelphia, United States
300 USD/night
Dream Nashville, By HyattNashville, United States
206 USD/night
Popular hotels all over the world
Find your perfect hotel stay today
Three Crowns Guest House SalisburySalisbury, United Kingdom
1 km from Salisbury Train Station, 1 km from Salisbury Cathedral
View hotel
Kempinski Hotel FuzhouFuzhou (Fujian), China
327 elegant rooms and suites, Kempinski The Spa
View hotel
Hotel Galant Mikulov Hotel - Mikulov
Rooftop pool with panoramic views, On-site brewery
Hotel Mamaison Residence Diana Warsaw
250m from Royal Route, Apartments up to 90m2
Doubletree By Hilton Aqaba
5 minutes from city center, Rooftop lounge with city views
The Coral Beach Club Villas & Marina Dawn Beach Hotel
Private pool in each villa, Full Italian kitchen
Go To Hotel Deer Mountain Lodge & Wilderness Resort »
Direct trail access to RIDE THE WILDS, Functions venue for weddings and events
Website Of The Hotel Ibis Styles Paris Place D'italie - Butte Aux Cailles
2 min walk to Corvisart Metro Station, Free all-day hospitality corner
Need more options?
Check Top hotels near Hotel Cielo
Mobile-only price
Calma Chicha Rooms Playa del Carmen
99m from property
USD 40USD 36
per night
Mobile-only price
Hacienda Del Caribe Hotel Playa del Carmen
110m from property
USD 43USD 38
per night
Mobile-only price
The Fives Downtown Hotel & Residences, Curio Collection By Hilton Playa del Carmen
119m from property
USD 92USD 82
per night
